The author, Anthony K. Jones, has served as CEO of two health systems and COO of four large medical centers. He also has extensive experience improving the performance of hospitals in financial difficulties. To learn more about what this book has to offer, visit the ACHE website via the link below.
Also on the subject of turnarounds, Becker’s Hospital Review published a brief article this week about the traits of a successful “Hospital Turnaround CEO.” In the article, Raji Kumar, CEO of Dallas Medical Center, shared her thoughts on five key traits that helped her transform the hospital. When she accepted the CEO position in 2010, the medical center was losing approximately $2 million per month. Last year they reported a $5 million profit.
During the turnaround, Dallas Medical Center added service lines, including cardiovascular, spine, and gastroenterology, and they recruited nearly 100 physicians to join their staff. Here’s a brief summary of Ms. Kumar’s thoughts about leading a successful turnaround:
Have a Clear Vision – Establish a plan/roadmap for attaining the vision and then follow through to implement the plan.
Communicate Effectively – Use the plan/roadmap to engage employees, communicate the big picture, and inspire them to buy into the strategy.
Make Decisions – Avoid “analysis paralysis” and take prudent risks based on available information.
Recruit and Develop the Right Staff – Assess the need for changes in management when departments prove to be problematic.
Manage Resources Efficiently – Find ways to empower employees and inspire them to take ownership of problems.
For more information, visit these websites:
Becker’s Hospital Review: